support_agent Help Center

Frequently Asked Questions

Need help configuring your reputation dashboard or printing QR cards? Find quick guides and platform answers below.

How does the Google Review Redirection work?

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Our platform uses a smart redirection funnel. When a customer scans your QR code or visits your link, they rate their experience. If they select a positive rating, our system copies a naturally written AI review draft to their clipboard and redirects them instantly to your GMB review page where they can paste it. This maximizes high-rating conversion.

How do City and Keyword plan limits apply?

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Depending on your subscription plan, you are assigned target city and keyword limits per business location: Basic (2 cities/keywords), Growth (3 cities/keywords), and Pro (5 cities/keywords). When a customer loads the review page, our system randomly chooses one of these keywords or cities to write a unique, organic-looking AI review draft.

How does visitor caching save my review credits?

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Each time a new visitor loads your review generator page, we generate a fresh AI draft and deduct 1 credit. To prevent credit waste, we cache the visitor’s session. If that customer refreshes the page or re-visits on the same day, they see the same review without burning any additional credits.

What happens if my business runs out of review credits?

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If your balance reaches zero, the review page temporarily disables AI draft generation and uses a default prompting format to prevent GMB interruptions. You can top up your account instantly at any time from your billing dashboard by purchasing Booster Packs.

How do I add a new location branch to my account?

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Log in to your Dashboard, navigate to the Locations page, and click "Add Location". Fill in the business description, industries, target cities, keywords, and GMB Review link. You can generate a unique QR code for each location instantly.